I do my best work where a process is broken and the mandate is to change it.
I bridge operations, technology, and the people who rely on both.
Business Operations · Process Improvement · AI-Enabled Operations
Drawn to the process that isn't finished yet.
I've always been drawn to work where the process isn't finished yet — where the requirements are unclear, the workaround has become the workflow, and someone just needs to sit with the mess long enough to see the shape of a better system. That's true whether it's a support queue at a Fortune 500 bank or a product I'm building from scratch on nights and weekends.
By day I'm a Senior Specialist, Business Technology Liaison at BNY Wealth Service Delivery, where I design and build support and automation systems on Microsoft's Power Platform. Outside of it, I'm the founder of pagarii and the builder of Bowline — the same pattern each time: walk into ambiguity, find the recurring pain, and build the structure that makes it stop recurring.
The same four moves, every time.
Three systems, built end to end.
Level 1 Support & Ticketing System
Surveyed roughly 1,200 internal Wealth users, then designed the requirements, data structure, Power App, and automation framework that replaced a legacy Access system. Recreated here with fictional data.
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pagarii
Analyzed 242,000 reviews across 40+ dating apps and ran research with 350+ prospective users to find the market gap, then built the product against it. In active pre-launch development.
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Bowline
Owned a focus-and-follow-through product end to end — requirements through shipped web app, native iOS, and an AI planning engine. A private, single-user product in daily use.
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The numbers can speak for themselves.
Operations first, tooling in service of it.
Business Operations · Process Improvement · Change Management · Program & Product Operations · Business Analysis · Requirements Gathering · Agile User Stories · Workflow Design · Knowledge Management
Power Apps · Power Automate · SharePoint Lists · Microsoft Forms · Microsoft Access · UiPath · Microsoft Copilot · AI Builder · OneNote
Claude Code · Claude Cowork · ChatGPT · Gemini — requirements development, process design, and operational analysis, with independent validation of every output
Excel · Salesforce · Jira · SPSS · Stata · Python & SQL (working knowledge, AI-accelerated) · cluster analysis · regression · topic modeling · survey design · qualitative interviews